When creating a ticket rule you can specify some conditions like the last time a ticket was updated in days or hours. This usually means the last time a response was made on the ticket, status was changed, the department was reassigned or pretty much anything that changes the ticket.
Why every 5 minutes?
The reason you may be receiving an email or whatever response you specified in your ticket rule is because our scripts check every 5 minutes for rules that have an update specified in the conditions. If you are getting a response every 5 minutes there are a few things you can do to help stop or slow down the process.
When creating a ticket rule you can specify some conditions like the last time a ticket was updated in days or hours. This usually means the last time a response was made on the ticket, status was changed, the department was reassigned or pretty much anything that changes the ticket.
Why every 5 minutes?
The reason you may be receiving an email or whatever response you specified in your ticket rule is because our scripts check every 5 minutes for rules that have an update specified in the conditions. If you are getting a response every 5 minutes there are a few things you can do to help stop or slow down the process.